Integration of the Balanced Scorecard and EFQM for Quality Evaluation and Improvement
Integrasi Balanced Scorecard dan EFQM untuk Evaluasi dan Peningkatan Mutu Sekolah
DOI:
https://doi.org/10.21070/prozima.v10i1.1795Keywords:
Balanced Scorecard, Dashboard, EFQM, QualityAbstract
The study aims to evaluate the quality of education at SMK XYZ based on education report card data and accreditation guidelines,map quality indicators into the Balanced Scorecard (BSC) perspective and European Foundation for Quality Management (EFQM) criteria, and develop quality improvement strategies and KPI dashboards based on BSC- EFQM integration. A sequential explanatory mixed methods approach was usedthrough gap analysis and Importance Performance Analysis (IPA). Quantitative data were collected through a Likert scale questionnaire from 31 certified teachers selected using the Slovin formula from a population of 45 teachers, while qualitative data were obtained through document analysis of the school’s education report card and budget planning records (RKAS) to deepen the interpretation of the results. The research instrument consisted of 35 items of BSC-EFQM integration with high reliability (Cronbach’s Alpha 0,986). The results showed a high gaps the aspects of finance and efficiency (gap 1.97), parent and community satisfaction (1.94), and quality strategy and planning (1.84). The KPI dashboard was successfully designed as a tool for monitoring improvement priorities. This model provides practical contributions to measurable and sustainable quality improvement in vocational schools.
References
[1] N. Gustini and Y. Mauly, “Implementasi Sistem Penjaminan Mutu Internal Dalam Meningkatkan Mutu Pendidikan Dasar,” Jurnal ISEMA: Islamic Educational Management, vol. 4, no. 2, pp. 229–244, 2019, doi: 10.15575/isema.v4i2.5695.
[2] A. N. D. Riya, A. W. Ismail, and L. Heldayanti, “Pengaruh Kualitas Pendidikan Terhadap Tingkat Pengangguran di Pulau Jawa,” Jurnal Ekonomi Manajemen dan Sosial (JEMeS), vol. 7, no. 1, pp. 26–36, 2024. [Online]. Available: https://ojs.ejournalunigoro.com/index.php/JEMeS/article/view/773.
[3] R. Barus, N. Wilfridus, I. M. Raihan, U. Rosyidi, and M. Takdir, “Analisis Pengendalian Mutu Sekolah Dalam Meningkatkan Hasil Belajar,” Journal on Education, vol. 7, no. 2, 2025.
[4] B. Oger and D. E. Platt, “Value Measurement and Value Creation Models in Europe and the US: A Comparison of the EFQM Excellence Model and the Baldrige Award Criteria,” Comptabilité Contrôle Audit, vol. 8, no. 3, pp. 99–115, 2002, doi: 10.3917/cca.083.0099.
[5] P. Gallo, R. Kušnírová, J. Váchal, J. Straková, and D. Raušer, “Application of BSC and EFQM Models in Small and Medium-Sized Enterprises,” Journal of Business Sectors, vol. 1, no. 1, pp. 20–31, Dec. 2023, doi: 10.62222/EQEW7654.
[6] U. Nabitz, N. Klazinga, and J. Walburg, “The EFQM Excellence Model: European and Dutch Experiences with the EFQM Approach in Health Care,” International Journal for Quality in Health Care, vol. 12, no. 3, pp. 191–202, Jun. 2000, doi: 10.1093/intqhc/12.3.191.
[7] M. Vukomanovic and M. Radujkovic, “The Balanced Scorecard and EFQM Working Together in a Performance Management Framework in Construction Industry,” Journal of Civil Engineering and Management, vol. 19, no. 5, pp. 683–695, 2013, doi: 10.3846/13923730.2013.799090.
[8] M. Andjelkovic Pesic and J. J. Dahlgaard, “Using the Balanced Scorecard and the European Foundation for Quality Management Excellence Model as a Combined Roadmap for Diagnosing and Attaining Excellence,” Total Quality Management & Business Excellence, vol. 24, no. 5–6, pp. 652–663, 2013, doi: 10.1080/14783363.2013.791109.
[9] E. Alraba’y et al., “A Proposed Vision for Developing Institutional Performance in Arab Universities Appropriating the Standards of the EFQM,” Educational Administration: Theory and Practice, vol. 30, no. 5, pp. 8348–8378, 2024, doi: 10.53555/kuey.v30i5.3182.
[10] I. Junior and M. Alves, “The Balanced Scorecard in the Education Sector: A Literature Review,” Cogent Education, vol. 10, no. 1, 2023, doi: 10.1080/2331186X.2022.2160120.
[11] E. Taraza et al., “Evaluation of Quality and Equality in Education Using the EFQM Excellence Model—A Literature Review,” Sustainability, vol. 16, 2024, doi: 10.3390/su16030960.
[12] Y. Pujianti et al., “Balanced Scorecard Dalam Pengukuran Kinerja di TK Negeri Pembina Tingkat Nasional,” Golden Age: Jurnal Pendidikan Anak Usia Dini, vol. 8, no. 2, 2024, doi: 10.29313/ga:jpaud.v8i2.13790.
[13] H. Suhendraya Muchtar, G. Nalapraya, and H. Dharmawati, “Pengambilan Keputusan Dalam Implementasi Manajemen Pusat Keunggulan Untuk Meningkatkan Mutu Lulusan di SMK BPI Bandung,” Jurnal Tahsinia, vol. 5, no. 8, 2024.
[14] H. J. Putra, “Hasil Supervisi Mutu Pendidikan pada Sekolah Model SMK Negeri 1 Pujut Tahun 2020,” Jurnal Paedagogy, vol. 8, no. 2, p. 169, 2021, doi: 10.33394/jp.v8i2.3522.
[15] Y. Supriyadi et al., “Improving Teacher Performance Management in Vocational High Schools in Producing Excellent Graduates,” Jurnal Penelitian dan Pengembangan Pendidikan, vol. 9, no. 1, 2025, doi: 10.23887/jppp.v9i1.83149.
[16] D. Mardapi, Pengukuran, Penilaian, dan Evaluasi Pendidikan. Yogyakarta: Nuha Medika, 2012.
[17] S. Arikunto, Prosedur Penelitian: Suatu Pendekatan Praktik, 9th ed. Jakarta: Rineka Cipta, 1993.
[18] S. Azwar, Reliabilitas dan Validitas. Yogyakarta: Pustaka Pelajar, 2017.
[19] W. O. S. J. Aswad, “Analisis Gap dan Pencapaian Indikator Smart City Readiness Dalam Program Pembangunan Daerah Kabupaten Wakatobi,” Jurnal Kajian Ruang, vol. 2, no. 2, p. 170, 2022, doi: 10.30659/jkr.v2i2.26916.
[20] W. S. Perkasa and A. S. Cahyana, “Analysis of Service Quality on Customer Satisfaction with SERVQUAL and QFD Methods,” PROZIMA (Productivity, Optimization and Manufacturing System Engineering), vol. 6, no. 2, pp. 97–106, Dec. 2022, doi: 10.21070/prozima.v6i2.1584.
[21] E. P. Widoyoko, Evaluasi Program Pembelajaran: Panduan Praktis bagi Pendidik dan Calon Pendidik. Yogyakarta: Pustaka Pelajar, 2018.
[22] R. D. Sofwan, A. Mansur, and I. D. Widodo, “Analysis of Customer Satisfaction Using the Modified SERVQUAL Method,” PROZIMA (Productivity, Optimization and Manufacturing System Engineering), vol. 3, no. 2, 2019, doi: 10.21070/prozima.v3i2.1271.
Downloads
Published
How to Cite
License
Copyright (c) 2026 Syahrul Ardiansyah, Rony Prabowo
This work is licensed under a Creative Commons Attribution 4.0 International License.
