Integration of Kano Methods and Quality Function Deployment (Qfd) for Multi-Function Wardrobe Product Development Integrasi Metode Kano Dan Quality Function Deployment (Qfd) Untuk Pengembangan Produk Lemari Multi Fungsi
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Published:
Apr 26, 2021
Keywords:
kano, quality, function, deployment, product, multi-function
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Abstract
In the industrial environment, there are more and more rooms that are rented out for workers and families, and the cupboard is one of the products that is often needed is a cupboard. Storage aids should be designed for safe, comfortable, ergonomic, and aesthetic use. Multi-functional wardrobes are an important aspect of storage and space-saving work. Multi-functional wardrobe designs have developed, both in terms of form and function. However, along with the development of the times, there are demands for additional functions from existing multi-functional cabinets. Based on this background, this study aims to design and manufacture multi-functional wardrobe products according to consumers' requirements. For this research's success, the Kano method and the Quality Function Deployment (QFD) are used. The results obtained show 18 attributes (customer requirements) and 18 attributes (technical response) technical parameters implemented in a multi-functional wardrobe product design. The addition of functions to this multi-functional wardrobe product is a wardrobe with 2 (two) functions and 1 (accessories) additional in one product, which can be used as a cupboard, table, and table along with a chair. In operation, it is effortless because it has a knock-down system (can be folded). When used as a table, there are chairs on the right and left sides of the cabinet door that can be removed.
Article Details
How to Cite
Budianti, R. K., & Prabowo, R. (2021). Integration of Kano Methods and Quality Function Deployment (Qfd) for Multi-Function Wardrobe Product Development. PROZIMA (Productivity, Optimization and Manufacturing System Engineering), 3(2), 31-43. https://doi.org/10.21070/prozima.v3i2.1348
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References
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[3] Park, T., Kim, K. J, “Determination of an Optimal Set of Design Requirements using House of Quality", Journal of Operations Management, vol. 21, no. 8, pp. 569-581, October 2018.
[4] Chan, L. K., Wu, M. L, “A Systematic Approach to Quality Function Deployment with a Full Illustrative Example”, The International Journal of Management Science, vol. 43, no. 14, pp 119-139. June 2015.
[5] R. Erinsyah Maulia, "Analisa Kepuasan Dengan Pendekatan Model Kano dan Quality Function Deployment (QFD) untuk Meningkatkan Mutu Pelayanan Jasa Perbankan", Jurnal Teknik Industri FT USU vol 1, no. 2, pp 1-7. Februari 2013.
[6] Bilsen Bilgili et al, "Kano model application in new product development and customer satisfaction", Journal Procedia Social and Behavioral Sciences, vol 24, no. 9, pp. 829-846, May 2011.
[7] Irianty dan Widiawan, "Pemetaan Preferensi Konsumen Supermarket dengan Metode Kano Berdasarkan Dimensi servqual", Jurnal Teknik Industri, vol 6, no 1, pp. 33-42, Juni 2004.
[8] Sihombing, H., Yuhazri, Yahaya, Yuzrina, M., Azniza, A., "Revisited The Importance and Performance Analysis (IPA) and Kano Model for Customer Satisfaction Measurement", Global Engineers & Technologists Review, vol 2, no. 1. pp.22-39, September 2012.
[9] Wu, Hsin-Hung, Yung-Tai Tang dan Jyh-Wei Shyu, "An Integrated Approach of Kano’s Model and Importance-Performance: Analysis In Identifying Key Success Factors", African Journal of Business Management, vol. 4, no. 15, pp. 3238-3250. Juli 2010.
[10] Dahda, Said Salim, “Usulan Peningkatan Kualitas Layanan Dengan Model Kano dan Quality Functon Deployment di Bengkel Mutiara Motor.” Jurnal Rekayasa dan Inovasi Industri, vol. 6, no. 5, pp. 5–15, Oktober 2015.
[11] Tontini, Gerson, "Integrating Kano model and QFD for Designing New Products", Total Quality Management Journal, vol. 18, no. 6, pp. 122-137, March 2016.
[12] Rahmana, Arief, Mustofa Kamil, Endang Soemantri, & Ayi Olim, "Integration of SERVQUAL and KANO Model into QFD to Improve Quality of Simulation-Based Training on Project Management", International Journal of Basic and Applied Science, vol. 3, no. 3, pp. 110-129, September 2014.