Wahyu Satria Perkasa. Analysis Of Service Quality On Customer Satisfaction With Servqual And QFD Methods: Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dengan Metode Servqual Dan QFD. prozima [Internet]. 2022 Dec. 30 [cited 2025 Sep. 17];6(2):97-106. Available from: https://prozima.umsida.ac.id/index.php/prozima/article/view/1584