Wahyudi, R. D., M. Rosiawan, and M. R. Alda. “Integration of Servqual, KANO, and QFD for Hospital Service Quality Management”. PROZIMA (Productivity, Optimization and Manufacturing System Engineering), Vol. 9, no. 1, June 2025, pp. 14-22, doi:10.21070/prozima.v9i1.1707.