SOFWAN, Ridho Dimas; MANSUR, Agus; WIDODO, Imam Djati. Analysis of Customer Satisfaction Using the Modified Servqual Method (Case Study at Waroeng Spesial Sambal Ss): Analisis Kepuasan Konsumen Menggunakan Metode Modified Servqual (Studi Kasus Di Waroeng Spesial Sambal Ss). PROZIMA (Productivity, Optimization and Manufacturing System Engineering), [S. l.], v. 3, n. 2, p. 21–30, 2021. DOI: 10.21070/prozima.v3i2.1271. Disponível em: https://prozima.umsida.ac.id/index.php/prozima/article/view/1271. Acesso em: 17 aug. 2025.