PRATIWI, Atikah Aghdhi; NABILAH, Isnaini Mutiara; WESSIANI, Naning Aranti. Integration of Service Quality Method (SERVQUAL) and Lean Concept to Improve Service Quality: Case Study in Medical Center of ITS: Integrasi Service Quality (SERVQUAL) dan Konsep Lean untuk Meningkatkan Kualitas Layanan: Studi Kasus pada UPT Medical Center ITS. PROZIMA (Productivity, Optimization and Manufacturing System Engineering), [S. l.], v. 9, n. 1, p. 1–13, 2025. DOI: 10.21070/prozima.v9i1.1714. Disponível em: https://prozima.umsida.ac.id/index.php/prozima/article/view/1714. Acesso em: 17 aug. 2025.