WAHYUDI, Rahman Dwi; ROSIAWAN, Muhammad; ALDA, Mamlu’atur Rahmawati. Integration of Servqual, KANO, and QFD for Hospital Service Quality Management: Integrasi Servqual, KANO dan QFD untuk Pengelolaan Kualitas Layanan Rumah Sakit. PROZIMA (Productivity, Optimization and Manufacturing System Engineering), [S. l.], v. 9, n. 1, p. 14–22, 2025. DOI: 10.21070/prozima.v9i1.1707. Disponível em: https://prozima.umsida.ac.id/index.php/prozima/article/view/1707. Acesso em: 17 aug. 2025.