WAHYU SATRIA PERKASA. Analysis Of Service Quality On Customer Satisfaction With Servqual And QFD Methods: Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dengan Metode Servqual Dan QFD. PROZIMA (Productivity, Optimization and Manufacturing System Engineering), [S. l.], v. 6, n. 2, p. 97–106, 2022. DOI: 10.21070/prozima.v6i2.1584. Disponível em: https://prozima.umsida.ac.id/index.php/prozima/article/view/1584. Acesso em: 17 sep. 2025.