Pratiwi, A. A.; Nabilah, I. M.; Wessiani, N. A. Integration of Service Quality Method (SERVQUAL) and Lean Concept to Improve Service Quality: Case Study in Medical Center of ITS: Integrasi Service Quality (SERVQUAL) Dan Konsep Lean Untuk Meningkatkan Kualitas Layanan: Studi Kasus Pada UPT Medical Center ITS. prozima 2025, 9, 1-13.